客户满意度调查
Customer Satisfaction Inventory
Inventory Number：
□ Product Quality 40Grades □ Product Price 30Grades □ Service (Deadline) 30Grades
Grade :
| Company Name | Contact Person | ||
| Contact Way | Country |
Dear customer：
Hello!
In order to offer you better service and make our quality, shipment, and service best match your needs, we make this blank, please fill in the blank with any of your comments or suggestions; we will listen to your opinions with an open mind. Thanks for your cooperation!
- Product Quality：
1. Which do you value most when you choose a company in the Plastic Injection mold industry?
□ company propaganda □ company reputation □ company strength □ company after sales service
2. Are you satisfied with our company scale and production capability?
□ very satisfied □ satisfied □ not satisfied
3. Which do you value most for a product?
□ product brand □ product appearance □ product quality □ product utility
4. Do you think our product is suitable for your market or your target customer?
□ very suitable □ just so so, Your comments or suggestion on this：□ not suitable, Your comments or suggestion on this：
5. What do you think of our technical content of mold products compared with same products of other plastic injection mold industry companies?
□higher □ same □lower
6. Are you satisfied with our packing?
□ very satisfied □ just so so □ not satisfied
Your comments or suggestion on this：
7. What do you think of our quality?
□ very good □ good □ poor
Your comments or suggestion on this：
二、Product Price
1、Compared with other suppliers, what do you think of our price?
□ pretty low □ almost same □higher
2、Compared with other suppliers, do you think ours gains high cost-effective?
□high □almost same □lower than others
Your comments or suggestion on this：
三、Sevice （Deadline）：
1、What do you thinks of our service?
(1)before sale service：□ very good □ fair □ poor
(2)sale service： □ very good □ fair □ poor
(3)after sales service： □ very good □ fair □poor
Your comments or suggestion on this：
2、Do you think our products are very satisfied to your customer?
□ very popular □ fair □ no
Your comments or suggestion on this：
3、 Which do you think affects the market most?
□brand popularity □ product quality □service □ price □ (others)
4、 What about our sale policy?
□ very good □ good □ poor
Your comments or suggestion on this：
5、Do you satisfied with our service for your feedback?
(1) timeliness：□ excellent，quick response to our feedback
□ good，response within one day after we feedback □ poor, comes too late
(2)dealing result： □ excellent □ fair □ poor
8、What do you think of our shipment：
□ excellent, shipped earlier sometimes □ always on time □delays sometime
Your other comments and suggestions：
Thanks and Best Regards
Signature： Date：